Customer Service Representative Resume Samples | iResume Cover Letter

Customer Service Representative Resume Samples

The surest way of landing your dream job as a customer service representative is to build yourself an outstanding customer service representative resume. It has to be very concise and directed at the job you are looking for, evenly formatted so that it gives the impression of professionalism, and synchronized with the tone of the organization you are applying to.

Therefore, to help you out, here are two customer service representative resume samples. Use your personal information to fill them in, as well as your achievements, accolades, skills, knowledge, and past experience.

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Customer Service Representative Resume Sample 1


Carrie Kincaid

472 Fannie Street, University Park, Iowa, 52595

carriek@email.com

979-232-2476

A. Summary

Professional customer service representative who has 10 years of customer support experience in very busy call centers in the public utility domain. I am committed to the job and to serving customers, have the skill of building productive relationships, I can easily resolve complex problems and win every client’s loyalty.

B. Working Experience

  • 2013 – Present – Montrose Utility Enterprise, University Park, Iowa

Responsibilities: Answer to all the clients’ complaints and inquiries. Manage and answer billing questions. Decide if the customers should be granted a payment extension or a particular service that he or she requested. Calm the callers who are angry or upset. Repair the trust issues. Locate resources to fix their problems. Design solutions that are the best option for both sides.

Achievements: Managed to work with a high volume of customers in the allotted working time. My average number of inquiries per any week was 550. Met all the performance benchmarks set by my superiors in all areas, including accuracy, speed, and volume.

  • 2006 – 2013 – ArrowHead Insurance Company, University Park, Iowa

Responsibilities: Greet the customers both in person and over the phone. Inquire as per the purpose of their call or visit. Give customers some info about the products or services belonging to the company. Demonstrate their key features. Take and answer questions about them, including regarding the price, after sale services, and features. Take orders from customers and tell them all about the delivery options.

Achievements: Increased the sales volume by an outstanding 75 percent via my word of mouth campaign which followed my delivering of incredible services to customers. Introduced a new digital system called Data Buddy which reduced the paperwork from customer information by 80 percent.

C. Education and Academic Training

  • Graduated from the Community College in University Park, Iowa in 2005
  • Completed six three-hour modules of training on customer service between 2004 and 2005.

D. Job Related Skills

  • Expert in customer service
  • Call center service operations
  • Resolving disputes
  • Handling complaints
  • Expert in lead generation for sales
  • Records management
  • Data entry
  • Using a multiline phone
  • Knowledge of Microsoft Office package, especially Excel, Word, and Access

E. General Skills

  • Hard worker
  • A deep desire to help people
  • Like to always be of service
  • Pleasant personality
  • Calm
  • Composed
  • Team player
  • Willing to relocate
  • Also willing to travel 25 up to 50 percent of time
  • Willing to work longer hours or extra shifts around holidays or special days such as Black Friday.

Click below to download your free sample of Customer Service Representative resume

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Customer Service Representative Resume Sample 2


Frances Davis

621 Long Street, Ocala, Florida, 32671

frances.davis@email.com

352-292-7819

A. Summary

My objective is to obtain the position of customer service representative in a company where all my experience in customer relation can be put to good use. I wish to find a job that will allow me to improve customer satisfaction for the enterprises’ clients and promote its brand and name as much as possible.

B. Working Experience

  • 2010 – Present – The Long Boat Services Company, Miami, Florida

Responsibilities: Respond to and answer as promptly as possible to all customer complaints and inquiries. Investigate and try to resolve any issues that occurred regarding the products or services of the company. Manage the customer database and their accounts. Verify the clients. Process all requests, applications, and orders that came through the system. Work with the company’s administration by forwarding requests as well as all the unresolved issues towards their designated resource. Communicate and interlink with all the departments of the company.

  • 2003 – 2010 – Catfish Parade Marketing Company, Miami, Florida

Responsibilities: Interact directly with the clients by phone, digitally or face to face. Provide them with technical support while keeping in line with the company’s maintenance procedures. Keep the records of all the discussion I had with the customers. Train new customer service representatives. Manage a team of six customer service representatives. Meet on a regular basis with other team managers so as to discuss what can be improved in the process. Learn everything about the company’s products and services. Keep updated on and ahead of technology by participating in training and courses.

Achievements: Successfully trained a team of six entry-level customer service representatives which went on to perform well in the company.

C. Education and Academic Training

  • High School Diploma from the Nova Terra High School in Ocala, Florida

D. Job Related Skills

  • Information analysis
  • Knowledge of the market
  • Marketing
  • Risk management
  • Assertiveness
  • Self-control
  • Client account managing
  • Multi-tasking
  • Follow up
  • Quality control
  • Product demonstration
  • Customer satisfaction
  • Communication

E. General Skills

  • Very fluent in three languages: English, Portuguese, and Spanish
  • A people’s person
  • Calming and soothing voice
  • Pleasant personality
  • Team player
  • Leadership skills
  • Pleasant appearance
  • Motivated
  • Flexible when it comes to working hours or to switching teams
  • Professionalism
  • Willing to sign an NDA if need be
  • Can work on special occasions such as holidays or special days such as Black Friday.
  • Willing to work on weekends
  • Strong working ethics
  • Fondness for helping people

Click below to download your free sample of Customer Service Representative resume

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Customer service representatives are needed in almost every industry or working segment out there. As a consequence, this position is a very coveted one, which might bring you many benefits. The job is also very rewarding if done properly, but it can also be very stressful. Therefore, in order to eliminate at least the initial stress of having to come up with a resume that will make you stand out from the crowd, here are two customer service representative resume samples which will help and inspire you.

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