Call Center Resume Samples | iResume Cover Letter

Call Center Resume Samples

In order to make a great first impression, you need the perfect call center resume. To learn how to make a resume for a call center job, focus on a short list of relevant information arranged in an attractive manner.

Have a look at the following two call center resume examples, so you can better identify the layout, structure, and information you need to add to your call center resume. Keep in mind that a call center representative resume needs to have a certain set of skills to match the job description.


Call Center Resume Sample 1


Robert M. Tateheadshot of a man for resume
2382 Bagwell Avenue, Ocala, Florida 34471
robert.tate@email.com
(352) 603 3687

A. Summary

Professional customer service representative with over 3 years of experience in the customer service field. Impressive communication skills, team oriented, highly trained in handling all sorts of calls and situations, and expert in internal software programs related to the job. Ability to handle tight deadlines and stress.

B. Working Experience

June/2014 – PresentTelus International – Las Vegas, Nevada

Responsibilities:

  • Handle billing inquiries;
  • Process clients’ requests via phone, email, or other social media platforms;
  • Verify account information by following the company’s procedures;
  • Keep the company’s and client’s information confidential at all times;
  • Solve clients’ issues in a professional manner;
  • Use communication, persuasive, and negotiation skills in order to make the client stay with the company or try another service out;
  • Use basic troubleshooting to help clients out;
  • Follow a certain communication flow in order to make the dialogue with the customer more pleasing;
  • Inform the client of the latest news and products available;
  • Handle an alert work pace and stressful situations in a professional manner.

Achievements:

  • Managed to persuade more than 50 clients to stay with the company by updating their contracts;
  • Proposed different features to facilitate communication using the company’s internal software.

May/2013 – June/2014 – Computer Generated Solutions – New York, New York

Responsibilities:

  • Manage the call workflow;
  • Know the scripts by heart;
  • Land sales pitch;
  • Meet company’s sales requirements and other guidelines;
  • Answer the clients’ requests, and solve their issues in a professional and fast way;
  • Keep the calls short to meet the company’s requirements;
  • Place, change, and cancel orders;
  • Register and cancel accounts;
  • Add client’s new personal details;
  • Handle outstanding balances.

Achievements:

  • Became employee of the month four times in a row thanks to work performances and clients’ positive feedback.

C. Education and Academic Training

Pine View School, Osprey, Florida, 2012.

D. Job Related Skills

  • In-depth knowledge of customer service, and customer care practices and policies
  • Able to identify and solve client’s problems or requests
  • Able to negotiate and persuade clients to try the company’s products and services
  • Experienced when it comes to handling bills and other financial operations
  • Able to acquire plenty of information about different products and services in a timely fashion

call center resume photo

E. General Skills

  • Fast typing
  • Operating multiple programs at the same time
  • Team-player
  • Maintain the confidentiality of the company’s policies and the clients’ personal information
  • Able to take decisions on the spot
  • Experienced in customer service

Click below to download your free Call Center resume Word and PDF sample

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Call Center Resume Sample 2


Alicia C Roach call center photo of a woman
4398 Lords Way, Memphis, Tennessee 38110
alicia.roach@email.com
(731) 633 1536

A. Summary

Highly skilled call center representative with extensive experience in the customer care and service field. Extensive communication skills, problem solving and analytical skills, with over 6 years of experience with front end responsibilities. Possessing soft skills, active listening skills, and having a professional and friendly attitude.

B. Working Experience

April/2013 – Present – AOL Headquarters – New York, New York

Responsibilities:

  • Provide technical and billing information to clients;
  • Answer calls without delay;
  • Respect the company’s privacy policies regarding the clients’ accounts;
  • Handle different projects at the same time, while offering high quality services and solutions;
  • Induct new call center representatives;
  • Go through different trainings in order to be more productive and professional at the work place;
  • Handle changes in the company’s policies with ease.

Achievements:

  • Helped create a more effective call management system.
  • Trained new employees who turned out to be excellent employees.

June/2010 – April 2013 – American Express – Phoenix, Arizona

Responsibilities:

  • Perform front end tasks;
  • Provide technical and financial assistance to clients;
  • Answer calls in a fast paces environment;
  • Manage personal information with integrity;
  • Address clients’ general inquiries;
  • Use specific tools to update information and to solve clients’ problems.

Achievements:

  • Received extremely positive feedback from a number of different clients.
  • Was awarded the title of Employee of the Month three months in a row.

C. Education and Academic Training

Bristol Tennessee High School, Bristol, Tennessee, 2010.

D. Job Related Skills

  • Excellent communication skills
  • Fast typing
  • Proficiency in Office Pack
  • Problem solving and analytical mind
  • Soft skills
  • Active listening
  • Ability to deliver accurate, great solutions under pressure
  • In-depth knowledge of different customer care strategies and tactics
  • Proven ability to process orders, cancellations, billing inquiries, transactions, and outstanding balances

E. General Skills

    • Pro-active attitude
    • Persuasive and negotiations abilities
    • Marketing skills
    • Flexible mindset
    • Adaptability to changes
    • Punctual nature; ability to handle tight deadlines and deliver solutions in a timely fashion
    • Bilingual: fluent in English and Spanish
    • Able to operate different computer systems and software

Click below to download your free Call Center resume Word and PDF sample

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As you have seen in our customer service call center resume samples, it is of the utmost importance to include only relevant information about your professional career, qualifications, skills, and abilities. But this isn’t enough; you have to write the call center resume in an attractive manner, to draw attention to the qualifications that would make you the right person for the job you want to get.

To get the job that you wish for, you need to follow the pieces of advice and structures we mentioned in our call center resume samples. Create your own version of a cell center resume by following our templates. It will really make a difference in the end. If you have other tips for writing the best call center resume, share them down below.

Recommended read: Customer Service Representative Resume Samples

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